Refund and Privacy Policies

Refund Policy

Membership dues paid to the National Pawnbrokers Association are nonrefundable for any reason.  Membership in the Association is transferable or assignable upon the approval of the Executive Committee. Without limiting the foregoing, in the case of termination and disqualification of membership, there shall be no refund for any unused portion of dues following a member’s resignation, suspension, or termination.

Privacy Policy

Information We Collect

We may request that you voluntarily supply us with personal information, including your email address, mailing address, telephone number, credit card number (only if you choose to purchase a product or make a donation online). If you choose to give us personal information via the internet that we or our business partners may need — to correspond with you or process an order for example — it is our intent to let you know how we will use such information.

Our website may utilize a technology called a “cookie” to collect information about how our site is used. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address. Our website may use cookies to enhance your visit. Cookies can securely store an order or keep track of selections, such as those selected in a “shopping cart.” Our cookies may collect your domain name and track your selections through our web pages. We only use “cookies” to gather the information indicated in this policy and do not use cookies to gather personal identifying information about you without your consent.

Use of User Information

We may perform an analysis of user behavior. This allows us to measure consumer interest, as an aggregate, in the various areas of our website for product development purposes. Any information we collect is used for our own internal purposes to improve the content of the website and to enhance user experience. We do not use personal information for any reason that is not disclosed either in this Policy or at the time the information is requested. We may use your contact information to provide you with information about NPA or materials we believe may be relevant to you. Email is the primary form of communication. You may opt out of general membership emails, such as E-Newsletters, NewsBriefs, and Member Alerts.

Security of Information

We use our best efforts to ensure the security of personal information submitted by users. When collecting credit card information for online purchases, we offer secured-server transactions that encrypts your information in transit to stop someone from intercepting it and fraudulently using it. When we collect other information from our users, it is stored in an area where the general public does not have access to it.

Disclosure to Third Parties

Except as provided below, we do not share personal identifying information with any third party without your permission unless required to do so by law.

We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service, performing business and sales analysis, supporting our Site functionality, other features offered through our Site. These service providers may have access to personal information needed to perform their functions but are not authorized to share or use such information for any other purposes.

We may also transfer user or customer information, including personally identifiable information, in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.

We may disclose specific information in response to a valid court order, subpoena, government investigation, or as otherwise required by law, to enforce our Site policies, or to protect our or others’ rights, property, or safety. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share information to prevent illegal uses of the Site or violations of the Terms of Use, or defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

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